PHAN HONG HA HOUSEHOLD BUSINESS sincerely appreciates your trust in selecting our apparel products on website https://rakkiu.com.

This Warranty Policy clearly sets forth the scope, warranty period, eligible conditions, exclusions, and claim procedures to ensure complete transparency and protect customer rights.

I. Definitions & Overview

  • Warranty Definition: Warranty is the commitment of PHAN HONG HA HOUSEHOLD BUSINESS to receive, inspect, and repair technical defects or manufacturing faults arising during normal, intended, and properly instructed usage.
  • Warranty Period: The timeframe during which PHAN HONG HA HOUSEHOLD BUSINESS assumes responsibility for accepting and handling warranty requests, calculated from the date of product receipt or order delivery confirmation on our system.

II. General Provisions

  • Warranty applies to products provided by PHAN HONG HA HOUSEHOLD BUSINESS and purchased via official sales channels (website, hotline, fanpage, or in-store).
  • Applies specifically to fashion apparel products supplied by PHAN HONG HA HOUSEHOLD BUSINESS.

III. Warranty Duration

  • Standard Warranty Period: 02 days for orders with manufacturing defects or sizing errors, starting from the delivery/receipt date recorded on the system.
  • Custom / Made-to-Order Items: Specific terms and warranty/after-sales conditions will be confirmed per individual order.
  • Warranty Verification: If physical receipts are misplaced, verification can be conducted using Order ID, phone number, email, or system purchase records.

IV. Eligible Warranty Conditions

Products are eligible for warranty handling when meeting all of the following requirements:

  • Product remains within the valid warranty period.
  • Purchased directly from PHAN HONG HA HOUSEHOLD BUSINESS or its official sales channels.
  • Defects occurred under normal usage and proper laundry/garment care instructions.
  • Defects are attributable to manufacturing technical errors.
  • Customer provides verifiable order information (Order ID, phone number, email, receipt, photos, or videos).
  • Product does not fall under warranty exclusions specified in Section VI.

V. Scope of Warranty

Within the valid warranty period, PHAN HONG HA HOUSEHOLD BUSINESS provides free inspection and repair for flaws arising from garment assembly or material technical quality during normal usage.

Eligible cases include:

  • Loose stitching or broken thread due to manufacturing technical faults.
  • Broken, jammed zippers or track warping caused by assembly flaws.
  • Defective snap buttons, buttons, or embellishment attachments due to production processing.
  • Other garment construction faults verified as manufacturing errors by Rakkiu.

Resolution options (subject to actual condition):

  • Inspection and professional advice regarding garment status.
  • Replacement with an equivalent item if irreparable and fully compliant with return policy conditions.

VI. Warranty Exclusions

PHAN HONG HA HOUSEHOLD BUSINESS reserves the right to decline free warranty or transfer to paid repair services in the following cases:

  • Expired warranty period.
  • Products not purchased from PHAN HONG HA HOUSEHOLD BUSINESS or lacking verifiable purchase records.
  • Deformed, torn, punctured, or cut garments resulting from snagging, accidental forces, or mishandling during use.
  • Discolored, yellowed, shrunk, or damaged materials caused by improper laundering, harsh detergents, or exposure to corrosive chemicals.
  • Damage caused by natural disasters, fires, or force majeure events.
  • Products self-altered, hemmed, resized, re-structured, or repaired by third-party tailors outside Rakkiu.
  • Natural wear and tear (e.g., fabric pilling from friction, natural fading over time from standard washing).
  • Custom-tailored garments made to requested measurements confirmed by the customer, where customer changes preference after receipt.

VII. Warranty Claim Procedure

  1. Contact PHAN HONG HA HOUSEHOLD BUSINESS via hotline or email prior to sending items back.
  2. Provide order details: product name, order phone number, delivery date, and defect description.
  3. Send clear photos or videos demonstrating the defect for preliminary assessment.
  4. Receive evaluation and guidance for remote resolution or returning the product.
  5. Securely pack the item, including attached fashion accessories (if any).
  6. Technical team inspects and communicates resolution plan, estimated timeframe, and fees (if non-warranty).

VIII. Processing Timeframe

  • Initial Assessment: Feedback provided promptly upon receiving complete photos/videos or physical item.
  • Repair / Tailoring: Turnaround time notified upon completing initial inspection.
  • Special Cases: If custom replacement materials or specialized tailoring processes are required, processing may take longer. Rakkiu will proactively update progress.

IX. Shipping Fees

  • For covered free warranty cases, shipping assistance or relevant fee policies will be communicated post-inspection.
  • For non-warranty items, customers cover repair costs (if any) and two-way return shipping fees.

X. Service & Contact Information

  • Business Name: PHAN HONG HA HOUSEHOLD BUSINESS
  • Registration Number: 8403231879-001
  • Address: No. 17, Alley 25, Trieu Viet Vuong Street, Nguyen Du Ward, Hai Ba Trung District, Hanoi City, Vietnam
  • Hotline: 0835737686
  • Email: Rakkiu.official@gmail.com
  • Website: https://rakkiu.com

XI. Post-Warranty Support

  • After warranty expiration, PHAN HONG HA HOUSEHOLD BUSINESS continues to offer inspection, basic garment alteration advice, or care guidelines when feasible.
  • Out-of-warranty repair and shipping fees will be quoted in advance for customer confirmation.

OFFICIAL CONTACT INFORMATION

  • Business Name: PHAN HONG HA HOUSEHOLD BUSINESS
  • Registration Number: 8403231879-001
  • Address: No. 17, Alley 25, Trieu Viet Vuong Street, Nguyen Du Ward, Hai Ba Trung District, Hanoi City, Vietnam
  • Hotline/Zalo: 0835737686
  • Email: Rakkiu.official@gmail.com
  • Website: https://rakkiu.com